Mobility: Game-Changing Challenges and Opportunities

Mobility UX Blog article

The chances are you are reading this article on your phone or tablet. The devices we use nowadays to consume media have changed and we take our portable uninterrupted internet access for granted. Many of us have forgotten what it was like to be bound to a desktop computer. However it has only been 12 short years since the first smartphone was launched.

I am going to share with you today the game changing challenges and opportunities that mobility brings to enterprise technology such as the supply chain planning solutions.

As a software solutions provider, transitioning from a desktop solution to a mobile solution is not about a choice of technology deployment. It is about re-engineering your entire product offering to address a completely different market segment.

Modern mobile devices are much more than a touch screen. Mobile devices bring more of the human senses into play. Modern devices offer speakers and microphones, GPS & navigation, vibrational alerts, Bluetooth and near-field communications, cameras that can scan QR and barcodes, multilingual voice and handwriting recognition, and new security options such as fingerprint scanning. A mobile device is no longer about being mobile; it is about being relevant.

In the workplace, enterprise technology must leverage this opportunity to survive. It is both a formidable challenge and an exciting journey to leverage these mediums for the best possible human machine interaction.
In supply chain this means that the planner can log in securely with their finger print; they can receive notifications triaged by severity using audible alerts, vibrations, or messages; they can use the camera to scan a barcode to get an immediate package identification and location update.

Workplace demographics are playing a role in this transition. Generation Z, those born between 1990 and the early 2000’s, are now progressing into management roles that influence technology selection. They have been exposed to an unprecedented advancement of technology during their lives. This generation no longer clicks, they swipe. And they see no reason why their supply chain software experience should be any different. Their user experience must be intuitive, intelligent, responsive, social, and “always on”.


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